Privacy Policy
Effective Date: October 1, 2025
What we collect
- • Photos and messages you upload to create a Pi9eon.
- • Recipient information (name, mailing address, and phone for full account).
- • Payment details (processed securely by Stripe — we never store full card numbers).
- • Basic device and usage info (for app performance and fraud prevention).
How we use it
- • To create, print, and deliver your postcard via our printing partner.
- • To process payments, including authorizations and refunds.
- • To send confirmation links and reminders to your recipient.
- • To improve our service and prevent abuse.
- • To automatically screen photos and messages using moderation tools (including third-party providers) to detect prohibited content and protect against abuse.
How long we keep it
- • We keep postcard content until it is printed and delivered, then delete from active systems within 30 days, if not linked to an account.
- • Order metadata (payment, status, delivery) is kept as required by law and for customer support.
Sharing
- • With our print and delivery partner to fulfill your order.
- • With Stripe for payments.
- • With content moderation providers for automated screening of unsafe or unlawful material.
- • We don't sell your data or use it for advertising.
- • We do not resell or provide access to third-party provider services; postcards are fulfilled only through Pi9eon.
Your choices
- • You can request deletion of your data anytime at support@pi9eon.com or in account settings.
- • If your recipient doesn't confirm their address, your payment authorization is released after 7 days.
Children
Pi9eon is not directed at children under 13. Users under 18 should obtain parental consent before using Pi9eon.
International data transfers
If you are located in the European Union, the United Kingdom, or another region with laws governing data collection and use, you understand that your information will be transferred to and processed in the United States.